Refund Policy

1. Overview

At Apan Mithila Foundation, we value the trust and generosity of our donors. This Refund Policy outlines the circumstances under which donation refunds may be considered and the process for requesting a refund.

2. General Policy

As a general principle, all donations made to Apan Mithila Foundation are non-refundable. Donations are considered final once processed, as they are immediately allocated to our ongoing projects and programs serving underprivileged communities.

3. Eligibility for Refund

Refunds may be considered under the following exceptional circumstances:

• Duplicate Transaction: If the same donation was processed more than once due to a technical error.
• Unauthorized Transaction: If a donation was made fraudulently using your payment method without your authorization.
• Incorrect Amount: If an amount significantly higher than intended was donated due to a data entry error.
• Technical Failure: If a technical error resulted in payment being deducted but the donation was not recorded in our system.

4. Refund Request Process

To request a refund, please follow the steps below:

1. Send an email to info@apanmithila.org with the subject line "Refund Request – Donation".
2. Include the following information:
   • Your full name
   • Donation date and amount
   • Transaction/Reference ID
   • Reason for refund request
   • Contact phone number
3. Our finance team will review your request within 5 business days.

5. Refund Timeline

Refund timelines depend on the payment method used:

• Razorpay: 5–7 business days to reflect in your bank account.
• UPI: 3–5 business days.
• Bank Transfer: 7–10 business days.
• Cash/Offline: Processed through direct bank transfer within 10 business days.

6. Deductions

In cases where a refund is approved for donations made through online payment gateways (Razorpay), the payment gateway processing fees (typically 2-3% of the transaction amount) may not be recoverable. The refund will be processed for the net amount received by the Organization.

7. Non-Refundable Scenarios

Refunds will NOT be issued in the following situations:

• Donor changes their mind after making a voluntary donation.
• Request is submitted more than 30 days after the donation date.
• Insufficient documentation to verify the claim.
• Donations made to specific campaigns where funds have already been disbursed.
• Tax exemption certificate has already been issued for the donation.

8. Cancellation of Recurring Donations

If you have set up a recurring donation and wish to cancel future payments, you may do so at any time by contacting us. Cancellation of recurring donations will stop future payments but will not refund already processed transactions.

9. In-Kind Donations

For in-kind donations (goods, materials, clothing, food), returns or exchanges are not available. All in-kind donations are distributed directly to beneficiaries and cannot be retrieved.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any questions regarding donations or refunds, please reach out to us:
Email: info@apanmithila.org
Phone: +919457918932
Address: Madhubani Market, Purnea, Bihar , 854301